Terms & Conditions

Last updated: 13 February 2023

When you purchase a program, product or service from our website, you agree to the following terms and conditions.

PROGRAM GUARANTEE POLICY

NEW PROGRAM MEMBERS ONLY: If you haven't joined us in a course or program before, we want to make sure that you are a good match for the content in our in-depth SHINE! program so that you will be satisfied with your decision to join. We are so confident of the effectiveness of the information and coaching shared in SHINE! that we offer a 30-day guarantee period for purchases.

Essentially, if you take the actions outlined below and you have not experienced any changes in how you see yourself or how you feel about yourself, we will refund your money (less external transaction fees).

To qualify for the guarantee and receive a refund (less external transaction fees) you must:

• Watch and complete the the first 4 Modules & Coaching sessions either attending live or via the replay.
• Have actively engaged in the sessions by asking questions and participating in any breakout activities OR if you are unable to attend live then to have sent in questions or participated in the online community space.
• Shown that you have asked for help or clarification from the community via the community space or on coaching calls at least once about the challenge you may have been having or have reached out to Mary & Gary directly for support. 
• Explain why you were not happy with the program and all evidence above submitted to [email protected] by 11:59PM of the 30 day after enrolment to [email protected]

We do not offer refunds for an incorrect purchase or just a change of mind. SHINE! is a sacred space of transformation and we want people to join who are committed to taking action. We are here to support your success and whatever support you need to succeed within the scope of the program we will provide.

PROGRAM PAYMENTS

The fees for some programs are offered in various monthly payment plans.

If payment terms are made outside the above pricing and applied to the purchase of this program - they are still to be bound by the same Terms and Conditions.

If a payment is missed or fails the card used to purchase may automatically be attempted to charge again. In the event that the charge still fails, the client will be contact to revise payment.

You are responsible for the FULL AMOUNT of the payments, but if an issue with affording payments arrives please contact us.

In the event of failed payments you will be removed from the program until payment is caught up to date. If you do not correct payment failures within 30 days it will result in remove from the program in its entirety and you will remain liable for the total sum paid to date.

CANCELLING A PAYPAL SUBSCRIPTION

It is your responsibility to cancel any subscription payments you do not wish to continue in PayPal. When you do, the cancellation will be reflected in your Saffron Heart Library and you will lose access to the product/course/membership you have cancelled.

If  you do not cancel in PayPal by the renewal date and request a refund of the renewal payment, all fees from PayPal will be passed on to you. 

PRIVATE SESSIONS

If you need to change your session time, a minimum of 24 hours notice is required otherwise the full fee will be charged at our discretion There is no refund or transfer for missed sessions.

Please be punctual as a late start may result in a shorter session to ensure other people's sessions are not delayed.

RETREAT CANCELLATIONS

More than 28 days from the event commencement:

• Cancellations will be accepted less a 10% processing fee and any credit card or PayPal charges.
• Transfers will be accepted and fees will be allocated to another date or event, provided there are spaces available. Any differences in course fees will be payable.

Less than 28 days from the event commencement:

• Cancellations will not be accepted. Fees will not be refunded but may be transferred to another event at the discretion of Source Creations. A 10% transfer fee and any differences in course fees will be payable.
• Participants who fail to attend a booked event without advising Source Creations will be charged the full fee.

If insufficient registrations are received, events may be rescheduled or cancelled. If an event is cancelled, a full refund or transfer will apply based on the individual participant’s wishes.