Last updated: 13 February 2023
When you purchase a program, product or service from our website, you agree to the following terms and conditions.
PROGRAM GUARANTEE POLICY
NEW PROGRAM MEMBERS ONLY: If you haven't joined us in a course or program before, we want to make sure that you are a good match for the content in our in-depth SHINE! program so that you will be satisfied with your decision to join. We are so confident of the effectiveness of the information and coaching shared in SHINE! that we offer a 30-day guarantee period for purchases.
Essentially, if you take the actions outlined below and you have not experienced any changes in how you see yourself or how you feel about yourself, we will refund your money (less external transaction fees).
To qualify for the guarantee and receive a refund (less external transaction fees) you must:
We do not offer refunds for an incorrect purchase or just a change of mind. SHINE! is a sacred space of transformation and we want people to join who are committed to taking action. We are here to support your success and whatever support you need to succeed within the scope of the program we will provide.
PROGRAM PAYMENTS
The fees for some programs are offered in various monthly payment plans.
If payment terms are made outside the above pricing and applied to the purchase of this program - they are still to be bound by the same Terms and Conditions.
If a payment is missed or fails the card used to purchase may automatically be attempted to charge again. In the event that the charge still fails, the client will be contact to revise payment.
You are responsible for the FULL AMOUNT of the payments, but if an issue with affording payments arrives please contact us.
In the event of failed payments you will be removed from the program until payment is caught up to date. If you do not correct payment failures within 30 days it will result in remove from the program in its entirety and you will remain liable for the total sum paid to date.
CANCELLING A PAYPAL SUBSCRIPTION
It is your responsibility to cancel any subscription payments you do not wish to continue in PayPal. When you do, the cancellation will be reflected in your Saffron Heart Library and you will lose access to the product/course/membership you have cancelled.
If you do not cancel in PayPal by the renewal date and request a refund of the renewal payment, all fees from PayPal will be passed on to you.
PRIVATE SESSIONS
If you need to change your session time, a minimum of 24 hours notice is required otherwise the full fee will be charged at our discretion There is no refund or transfer for missed sessions.
Please be punctual as a late start may result in a shorter session to ensure other people's sessions are not delayed.
RETREAT CANCELLATIONS
More than 28 days from the event commencement:
Less than 28 days from the event commencement:
If insufficient registrations are received, events may be rescheduled or cancelled. If an event is cancelled, a full refund or transfer will apply based on the individual participant’s wishes.
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